Refund Policy

Last updated: May 2026

Welcome to GOnow IPTV. This Refund Policy explains when refunds may be requested for services purchased through https://gonowiptv.co.uk/.

By purchasing from GOnow IPTV, you agree to this Refund Policy.

1. Digital service

GOnow IPTV provides a digital service. After successful payment, access details are generally delivered within around 5 minutes by email, WhatsApp, or another provided communication method.

Because this is a digital product or service with fast delivery, refund requests are reviewed based on the circumstances of the order and service use.

2. 7-day refund window

We offer refunds within 7 days of the original purchase date, provided the request meets our eligibility conditions.

To request a refund, contact us at support@gonowiptv.co.uk.

3. When a refund may be approved

• the service was not delivered within a reasonable time after payment
• technical access could not be provided after reasonable support efforts
• there was a duplicate payment
• there was a billing error
• the service could not be activated as purchased due to a verified issue on our side

4. When a refund may be refused

• the request is made after the 7-day period
• incorrect contact details were entered at checkout
• the issue is caused by an incompatible device, app, internet connection, or incorrect setup by the user
• the customer changed their mind after successful delivery and activation
• the customer has already used a significant part of the service
• support troubleshooting was refused
• fraud, abuse, or suspicious activity is detected

5. Free trials

Where a free trial is offered, customers are encouraged to test compatibility and suitability before purchasing a paid plan.

A free trial does not guarantee that every device, app, network environment, or third-party service will perform identically.

6. How to request a refund

Please include the following:

• your full name
• the email used for the order
• payment date
• payment method
• reason for the refund request
• screenshots or useful details related to the issue

7. Refund processing time

If a refund is approved, it will be issued to the original payment method where possible. Processing time may vary depending on the payment provider.

8. Payment methods

• PayPal
• credit cards
• Apple Pay
• bank transfer
• cryptocurrency

For some payment methods, especially crypto or bank transfer, refund handling may depend on technical or provider limitations.